RETURN POLICY

​Last updated September 17, 2023

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at contact@pembrokeshirewargaming.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

 

Pembrokeshire Wargaming

Attn: Returns

Bank House

6 St. James Street

Narberth, Pembrokeshire SA67 7DB

United Kingdom

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned:

     ●     Sprays

     ●     Opened or Used Items

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

     ●     Items must be unused and still in their original packaging (Excluding damaged or faulty items)

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

contact@pembrokeshirewargaming.co.uk

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